The biotech company faced challenges with multiple internal applications that were no longer adequate for managing the increasingly complex process of scientific research and therapeutic development. Researchers were forced to work with several disparate systems to submit requests for reagents and track study progress, which led to inefficiencies, delays, and an overall fragmented research experience.
Eclatprime implemented a unified request management and fulfillment platform. The solution allowed researchers to log in, register protein identifiers, and submit detailed analysis requests via a single portal. The system integrated with laboratory instruments—such as liquid handling machines—and automatically routed requests through predefined workflows. Automated notifications, comprehensive dashboards, and role-specific worklists ensured that every step from submission to completion was monitored and tracked in real time.
