The process for managing pension sharing applications and handling complaints was highly fragmented. Manual processes across different channels resulted in significant delays, inconsistencies in data, and high operational overhead. This disjointed approach made it difficult to track cases, verify identities, or provide timely responses to applicants and complainants.
Eclatprime designed and implemented a scalable platform that consolidated all pension sharing and complaint management activities into a single, unified interface. The system automated identity verification and used configurable business rules to route cases appropriately. Email notifications and personalized dashboards kept all parties informed, and the unified portal provided a consistent experience for both internal staff and external users.
