Eclantiqx partners with telecom operators to modernize customer engagement, streamline OSS/BSS, automate network operations, and unlock new revenue streams through Pega’s low-code Digital Process Automation platform and deep telecom expertise.
Customer Self-Service & Digital CX
Omni-Channel Digital Portals: Enable self-service for account management, support tickets, and plan changes across web, mobile, and chat.
AI-Powered Virtual Assistants: 24/7 support for troubleshooting, billing inquiries, and service activations.
Personalized Next-Best-Action: Leverage usage analytics to suggest upgrades, add-ons, and loyalty rewards.
Automated Escalation Workflows: Route complex issues seamlessly to field teams or specialists with SLA tracking.
Order Lifecycle & OSS/BSS Orchestration
End-to-End Order Management: Automate order capture, fulfillment, provisioning, and billing in a unified workflow.
BSS/OSS Integration: Harmonize CRM, billing, inventory, and network systems for real-time status and data consistency.
Dynamic Catalog & Product Configurator: Manage offers, bundles, and promotions centrally with low-code updates.
Exception Handling & SLA Monitoring: Proactively detect and resolve fulfillment exceptions to maintain service commitments.
Network Assurance & Automation
Real-Time Fault Detection & Remediation: Integrate network monitoring tools to trigger automated repair and escalation workflows.
Capacity & Performance Analytics: Use AI/ML to predict congestion and dynamically reallocate resources.
Change Management Automation: Digitize configuration changes with audit trails and rollback capabilities.
Service Assurance Dashboards: Provide unified views of network health, KPIs, and compliance metrics.
Field Service & Workforce Optimization
Intelligent Dispatch & Scheduling: Automate assignment of field technicians based on skills, location, and priority.
Mobile Field App: Equip teams with real-time customer, asset, and job data, including checklists and photo capture.
Inventory & Parts Management: Automate spare parts ordering, tracking, and replenishment to minimize truck rolls.
Remote Worker Assistance: Augmented Reality support for complex installations and repairs.
5G & IoT Services Monetization
IoT Device Lifecycle Orchestration: Automate onboarding, provisioning, and billing of IoT devices at scale.
Edge Service Orchestration: Deploy and manage edge applications with automated scaling and fault tolerance.
Usage-Based Billing & Analytics: Implement event-driven metering for 5G network slices, data plans, and IoT usage.
Partner Ecosystem Hub: Enable rapid integration of third-party IoT and content providers through API management.
