The department’s manual, siloed processes for handling transport applications led to inefficiencies and delays that not only hampered internal operations but also thwarted the goal of reducing carbon emissions. Inconsistent data across multiple platforms made it difficult to manage environmental impact and streamline application approvals.
Eclantiqx implemented a digital platform on Pega 8 that allowed for online application submission, automatic integration with external motor vehicle registries, and real-time personalized dashboards. The system enabled a unified view of all applications, ensured automated validations and routing, and provided comprehensive reporting to track progress and environmental metrics.
