PEGA

Industry - Public Sector

Region - Australia

Standardizing UI Elements Across Applications: Streamlining Regional Economies in Australia.

Core takeaways

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Business challenge

The department struggled with inconsistencies in the user interface across various digital services. This lack of standardization led to inefficiencies and a fragmented user experience, as each application had its own set of design elements and navigation patterns. There was a clear need to establish a set of standard features that could be reused across all platforms to ensure consistency and ease of maintenance.

Solution overview

Eclantiqx provided consultancy services to standardize UI elements, identifying and defining common functionalities—such as dashboards, global search, tooltips, and notification systems. These standardized components were then integrated into each digital service, ensuring that users experienced a consistent interface regardless of the application they were using. The solution also allowed for easy future enhancements, as changes to the standard components would automatically propagate across all services.

Key success metrics