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Digital Transformation

Eclatprime – Enterprise ServiceNow Offerings

Eclatprime is a global leader in ServiceNow-powered enterprise transformation. Our offerings are architected to deliver measurable business outcomes, platform scalability, and innovation enablement. This document presents a structured and specialized overview of our ServiceNow services, evaluated through an Enterprise Architect’s lens.

Strategic Consulting & Platform Architecture

Business-Aligned Vision. Platform-Backed Execution
  • Enterprise Workflow & Capability Mapping
  • ServiceNow Strategic Blueprint & Governance
  • Platform Maturity & Technical Debt Assessment
  • Transformation Roadmaps with ROI Analysis
  • Licensing Strategy & Regulatory Alignment
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Enterprise-Grade Implementations

Built for Business Impact. Delivered with Agility
  • ITSM, ITOM, CSM, HRSD, GRC, SecOps
  • Certified Framework-Based Delivery Models
  • Modular Rollout with Agile Pods
  • Data Integrity & CMDB-Centric Design
  • User Enablement & Organizational Change Management
Our Clients
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Custom Application Development (App Engine Studio)

Extend the Platform. Solve Unique Problems.

  • Scoped App Architecture and Design
  • Secure Enterprise Workflows
  • UX/UI Customization and Portal Extensions
  • Low-Code/No-Code Enablement for Citizen Developers
  • Reusable Components and Data Models

Platform Upgrades & Legacy Migrations

Zero Disruption. Maximum Continuity

  • Version Upgrade Planning & Testing (ATF)
  • Scoped App Upgrade Compatibility
  • Legacy to ServiceNow Transitions
  • Post-Upgrade Hypercare Support
  • Automated UAT, Release Validation and Enablement
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Enterprise Integrations

Connected Ecosystems. Unified Experiences

  • IntegrationHub & MID Server Configurations
  • Real-Time & Asynchronous Data Exchange
  • ERP, CRM, DevOps, IAM, Cloud Connector Expertise
  • Event-Driven and API-Based Architecture
  • Secure, Scalable, and Bi-Directional Workflow Design
  • IntegrationHub & MID Server Configurations
  • Real-Time & Asynchronous Data Exchange
  • ERP, CRM, DevOps, IAM, Cloud Connector Expertise
  • Event-Driven and API-Based Architecture
  • Secure, Scalable, and Bi-Directional Workflow Design

DevOps, CI/CD & Release Automation

Release Faster. Govern Better

  • CI/CD Pipelines with Git, Jenkins, Azure DevOps
  • Automated Update Set Promotion and Rollback
  • ATF & Code Quality Automation
  • Secure Code Deployment Frameworks
  • Change Governance & Audit Compliance Integration

AI, Predictive Intelligence & Virtual Agents

Smarter Service. Self-Healing Operations

  • Predictive Intelligence Model Training
  • Virtual Agent Design with NLP
  • Automated Case Categorization & Routing
  • Process Mining & Journey Analytics
  • AI-Driven Knowledge Management and Recommendations
Managed Services & Optimization
Managed Services & Optimization

Managed Services & Optimization

Always-On Platform Support. Continuous Innovation

  • 24x7x365 Support with Global Tiered Teams
  • Platform Monitoring and SLA Management
  • Environment Management and Patch Readiness
  • Quarterly Innovation Reviews & Enhancements
  • User Feedback Loop and Continuous Improvement

Why Eclatprime for ServiceNow?

Global Delivery Network
Follow-the-sun model across India, UK, NA, APAC, Middle East

Certified Teams
ServiceNow Architects, Admins, Developers, Agile/ITIL Experts

Industry Accelerators
CoE setup, security frameworks, audit compliance

Industry Specialization
BFSI, Insurance, Healthcare, Manufacturing, Public Sector

Reusable IP
Pre-built components, templates, and automation libraries

Innovation-Driven
AI, RPA, and cloud-native
extensibility

Whether you’re a startup or an enterprise, we partner with you to co-create solutions that are bold, adaptive, and future-proof.

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