A UK & EU-based specialist distribution company faced inefficiencies due to the lack of a unified portal for managing calls, pension sharing applications, and complaints. Multiple validation checkpoints led to application pile-ups, and manual complaint handling via email and post caused delays. Additionally, internal staff experienced difficulties navigating complex systems, impacting overall productivity.
The company upgraded from SAP R/3 to SAP S4 HANA, enabling real-time processing and improved operational efficiency. The new system integrated with Salesforce CRM to unify customer interactions. A Vendor Onboarding Portal was implemented to automate the onboarding process, while middleware migration to SAP PO and SAP CI streamlined data flow and integration across platforms.
