Manual review and processing of loan applications caused duplicate payments, lengthy processing times, and delayed approvals. This bottleneck not only resulted in a suboptimal customer experience but also led to operational inefficiencies due to the high volume of manual data entry and document handling required by the existing system.
Eclantiqx developed an automated system where team members initiated loan applications that were then validated against eligibility criteria using integrated home loan calculator systems. The application was routed for team lead review and, once approved, automatically generated and distributed contract letters to both the customer and the builder. This streamlined the entire process and ensured that all data was handled with minimal manual intervention.
