Manual processes for fetching updated repair order details from a SQL database resulted in significant backlogs, delayed technician allocations, and poor real-time reporting. Floor supervisors had to manually review repair orders and assign technicians, which led to inefficient resource allocation and customer dissatisfaction due to delays in service.
Eclatprime implemented a solution that automatically interfaced with the internal SQL system to fetch repair order details using scheduled jobs. Once a new or updated order was detected, a case was automatically created and routed to floor supervisors. These supervisors could then allocate technicians based on real-time availability and skill set. The solution incorporated role-based access control and provided automated notifications to ensure that every stakeholder was kept informed.
