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eMS (Managed Services)

eMS (Eclantiqx Managed Services)

A Self-Optimizing Digital Operations Assistant Built for Pega

Vision Behind eMS

Unified AI-driven management for Pega environments, designed to meet the speed, scale, and intelligence required by enterprise clients. Outcome: Less firefighting, more foresight.

Industry Challenges

  • Fragmented Operations: Disconnected tools and manual processes across development, test, and production.
  • Access & Provisioning Bottlenecks: Slow environment spin-up, approval delays, and manual access controls.
  • Visibility Gaps: No real-time insights into queue backlogs or system health.
  • Compliance & Security Risks: Inconsistent audit trails and delayed incident response.

eMS Solution Overview

  • eMS transforms how you operate Pega by embedding intelligence, automation, and proactivity across every operational facet.

Core Capabilities

  • Automated Provisioning & Environment Management: Workflow-based approvals with zero Dev handoffs and on-demand environment spin-up and tear-down.
  • Temporary Access Support: Time-bound user access with automatic expiry.
  • Centralized User Profile & Access Management Hub: One-stop dashboard for user info, roles, and permissions with instant access revocation controls for off-boarding.
  • AI-Powered Intelligent Alerting System: Threshold-based queue monitoring, real-time notifications for violations or abnormal activities, change detection alerts, and future AI/ML-enhanced predictive alerting.

How eMS Works

  • Data Collection & Monitoring: eMS continuously ingests telemetry from Pega workloads, work queues, and system logs.
  • AI-Driven Analysis: Advanced models classify events, detect anomalies, and predict potential incidents.
  • Automated Orchestration: Predefined workflows trigger provisioning, remediation scripts, or case creation in Pega.
  • Alert & Remediation: Stakeholders receive real-time notifications; self-healing actions resolve common issues automatically.
  • Continuous Improvement: Machine-learning feedback loops refine thresholds and workflows for ever-smarter operations

Business Impact

  • 70% Reduction in manual intervention through automated workflows
  • 50% Faster issue detection and resolution times
  • 100% Compliance readiness with full audit trails
  • 30% Improvement in resource utilization and cost efficiency

Why Choose eMS?

  • Proactivity Over Reactivity: Move from firefighting to foresight with AI-powered alerting.
  • Speed & Scale: Spin up environments and grant access in minutes.
  • Security & Compliance: Maintain audit-ready logs and instant revocation controls.
  • Scalable Efficiency: Optimize costs via dynamic capacity management and usage insights.

Ready to Transform Your Pega Operations?

Contact us for a live demo and see how eMS can revolutionize your managed services:

Whether you’re a startup or an enterprise, we partner with you to co-create solutions that are bold, adaptive, and future-proof.

Get Started

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