Manual fraud management processes were slow and inefficient, often leading to delays in investigations. Communication breakdowns between fraud investigators and managers further hindered timely action, while the absence of real-time data made it difficult to track the progress of investigations, leading to increased risks and higher operational costs.
Eclatprime deployed a fraud management solution on Pega 8.8 that automatically created cases from fraud records received from third-party systems. The system enforced SLAs and used automated tagging to route cases to the appropriate fraud managers and investigation teams. Real-time dashboards provided visibility into each case, ensuring prompt communication and collaboration among team members.
