Before automation, the process for managing broadband orders was manually intensive and involved multiple integrations with external systems. This led to delays in order tracking, errors in appointment scheduling, and an increased volume of customer inquiries regarding order status, ultimately affecting overall customer satisfaction and operational costs.
Eclantiqx developed an order management system that automatically created cases for broadband orders as soon as they were received. The system integrated with appointment reservation systems, billing modules, and diagnostics tools to ensure that every stage—from order creation to final delivery—was automated. Milestone notifications were sent to customers via CRM integration, ensuring transparency throughout the process.
