PEGA

Industry - Public Sector

Region - Australia

Digital Transformation for Mining-Related Activities: Led by the Australian State Department for Regional Economies NSW (TMS/DPIE)

Core takeaways

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Business challenge

An outdated system based on manual entries and physical documents was used to manage mining-related applications. This method led to issues with data validation, audit logging, and overall efficiency. The lack of digital integration meant that employees had to work with multiple disparate sources, resulting in delays and data integrity challenges.

Solution overview

Eclatprime delivered a digital platform that enabled external users—such as offices and hotels—to register and submit detailed mining applications. The system captured geographical data using ESRI and automatically routed the cases for departmental review. Integrated with SharePoint and content management systems, the solution generated PDFs of case information, maintained a detailed audit trail, and provided real-time dashboards to track the progress of each application.

Key success metrics