PEGA

Industry - Public Sector

Region - Australia

Digital Transformation for Large-Scale/Complex Statewide Projects: Streamlining Planning & Environment in Australia.

Core takeaways

group-of-diverse-businesspeople-having-a-discussio

Business challenge

The department faced lengthy processing times and delays due to manual processing of development applications and physical information gathering. Inconsistent data transmission between proponents and the department created bottlenecks and hindered transparency. The existing system could not support rapid approvals or integrate easily with modern digital channels.

Solution overview

Eclatprime developed a digital platform that allowed for online application submission, assessment, and exhibition of state-significant projects. The platform integrated with external websites to display applications publicly and provided tools for digital consultation with internal teams. Automated routing, tailored approval flows, and comprehensive audit logs ensured that every step of the process was transparent and efficient.

Key success metrics