The servicer faced high competition and strict regulatory requirements in the debt management sector. Traditional, resource-intensive methods for processing debt applications led to high customer churn, compliance challenges, and significant manual overhead in communication and case management.
Eclantiqx developed a comprehensive debt management application that automated the submission, review, and processing of loan applications. The system included secure online portals for customers to upload and manage documents, while automated workflows routed applications and enabled personalized notifications. Real-time reporting and analytics provided insights into operational performance, ensuring that every step was tracked and optimized.
