The vehicle customization process was historically managed through Excel sheets containing macros and formulas, combined with manual email routing between various departments. This method was prone to corrupted files, calculation errors, and delays, which slowed down the entire process and hindered the company’s go-to-market strategy.
Eclatprime deployed a comprehensive solution that began by gathering consumer preferences via automated surveys. The data was then used to trigger project creation in Pega, which routed tasks sequentially across business analysis, design, engineering, manufacturing, and purchasing divisions. Real-time dashboards provided continuous updates on project progress and allowed for swift interventions if issues arose.
