Agentic AI: The Future of Autonomous Decisioning in Pega CLM/KYC
The future of enterprise automation is no longer just about workflows and case management, it’s about creating autonomous, self-optimizing systems. At #PegaWorld25 in Las Vegas, one concept stood out as a true disruptor: Agentic AI – a step toward building AI-native enterprises.
What is Agentic AI?
Think beyond traditional bots or predictive models. Agentic AI empowers intelligent agents to sense, decide, and act autonomously, learning from every case, customer, and exception with minimal human intervention. Unlike traditional AI models, Agentic AI in Pega continuously learns and improves from context, case history, and business outcomes.
Why it matters for CLM & KYC:
At Eclantiqx , we see huge potential in integrating Agentic AI into client lifecycle and compliance workflows: In the compliance-heavy world of client onboarding and lifecycle management, Agentic AI can:
Pre-emptively flag onboarding delays.
Suggest risk tiering & document relaxations using dynamic intelligence
Learn patterns from successful risk approvals and suggest optimal next steps.
Integration with Process Fabric:
When combined with Pega's Process Fabric, Agentic AI enables seamless decisioning across silos, driving truly end-to-end orchestration across fragmented ecosystems, apps, departments, and even external systems — delivering true enterprise-wide automation.
Business Value:
Faster onboarding times (up to 30% reduction seen in pilot clients)
360-degree visibility for operations.
Reduced manual errors and rework.
This isn’t just evolution — it’s a leap toward AI-native enterprise platforms. The combination of Agentic AI + Process Fabric is set to redefine intelligent automation. I'm excited to explore how we at Eclantiqx adopt these innovations in our CLM/KYC offerings to deliver faster, smarter, and more compliant experiences for our clients.
