Manual processes for investigating transport accidents led to delayed data collection, incomplete reports, and reactive rather than proactive safety measures. Investigators struggled with fragmented data and a lack of real-time insights, which impeded the ability to quickly identify root causes and implement corrective actions.
Eclantiqx implemented an investigation management system on Pega 8.8.3 that allowed investigators to create cases for incidents and capture multiple child cases related to interviews, evidence collection, and supporting documentation. The system integrated with diverse data sources—including sensors and cameras—to provide a real-time, comprehensive picture of each accident. Mobile access allowed investigators to update case information on-site, and automated notifications ensured that all relevant teams were informed immediately.
