PEGA

Industry - Public Sector

Region - Singapore

Insolvency Case Management Platform (ICMP) – End-to-End Insolvency Management: Streamlining Justice & Law Services in Singapore

Core takeaways

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Business challenge

The existing paper-based insolvency process was slow, error-prone, and labor-intensive. Manual data entry and document handling led to delays in processing bankruptcy applications, and creditors experienced long wait times for claim resolutions. The lack of automation increased the risk of errors and made it difficult to track the overall status of each case.

Solution overview

Eclantiqx built an insolvency management system that digitized every step of the bankruptcy filing process. The solution allowed creditors or debtors to file bankruptcy applications online, which were then automatically routed for official assignee review. Integrated payment gateways and departmental portals facilitated prompt processing of creditor claims. Comprehensive audit logs and personalized dashboards provided real-time tracking and ensured that all manual tasks were minimized.

Key success metrics