Heavy reliance on manual processing and legacy SAP-dependent workflows created significant delays in data gathering and customer management. The company lacked a holistic view of various customer interactions, leading to inefficiencies in claims management, LPG demand forecasting, and supply chain operations. This fragmentation increased operational costs and reduced overall profitability
Eclantiqx implemented a digital transformation solution that consolidated multiple processes—including Customer Engagement Hub, Claims Management, LPG Demand Forecasting, and Domestic Supply Chain Assistant—into one unified platform. The system automated routing, provided real-time dashboards, and integrated seamlessly with legacy systems to ensure that all customer-related activities were visible and managed efficiently.
