PEGA

Industry - Education

Region - Australia

Web Application for Managing Student Enrolment, Assessments, and Follow-Up: Streamlining Education for Australian Students.

Core takeaways

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Business challenge

The education provider faced significant challenges with managing student enrolment and assessments using disparate, manual systems. A backlog in admissions and manual processing of onboarding tasks led to delays and a poor student experience. The need for real-time, unified data was critical to support the rapidly growing number of teaching programmes and university partnerships.

Solution overview

Eclantiqx implemented a comprehensive web application that consolidated admissions, fee structure displays, payment processing, and student onboarding into one system. The solution was integrated with Salesforce for agent-managed enrollments, a .NET application to retrieve global study information, and Boomi as middleware. SharePoint was used for document management, and customizable dashboards were provided to both internal staff and students to track progress and receive timely notifications.

Key success metrics