The ministry was overwhelmed by thousands of complaints and service requests registered by internal and external users. Manual processes not only delayed responses but also resulted in data discrepancies and inefficient communication among various stakeholders. The absence of a centralized system made it challenging to track complaint resolution and maintain transparency.
Eclantiqx designed and implemented an inspection management system that automated the capture of complaints and their subsequent assignment to inspectors via SMS and email. The solution allowed inspectors to capture detailed information on-site, which was then automatically uploaded into a central database. Integrated with CRM and billing systems, the application also enabled automated validations and exception handling, ensuring that every case was handled promptly and accurately.
