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Mendix

Industry - Manufacturing / Distribution

Region – EMEA (likely Central/Western Europe)

IDOC Failure Automation

Core takeaways

  • Implemented Mendix-based automation to streamline IDOC failure management.
  • Eliminated manual CSR intervention, reducing delays and errors.
  • Enhanced visibility and automated issue detection & resolution suggestions.
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Business challenge

The existing IDOC failure handling process for B2B customers was highly manual and inefficient:

  • Orders were sent via EDI, triggering SAP IDOCs to create Sales Orders & Scheduling Agreements.
  • If an IDOC failed, CSRs received automated emails in the SAP Inbox (not linked to standard email clients).
  • CSRs manually checked, fixed, and processed IDOCs using BD87, leading to:
  • High manual effort
  • Duplicate notifications across CSRs
  • Limited visibility on missing entries
  • Error-prone data handling

Additionally, SAP S/4 HANA’s Business Partner (BP) model introduced new complexities:

  • Each SOLD TO location had specific CSR ownership.
  • Failure notifications were sent to all CSRs, causing redundant work.
  • CSRs had to manually inspect and resolve up to 100 failed IDOCs at a time.

Solution overview

The Mendix-based solution introduced automated workflows for failure management:

  • IDOC failure notifications were routed to the specific CSR handling the affected SOLD TO location.
  • Existing data in T661W tables were auto-checked, with automated suggestions for missing entries.
  • Simulation mode allowed users to test fixes before applying them.
  • Batch job automation enabled retriggering of failed IDOCs without manual intervention.

Key success metrics

  • Faster resolution time by automating IDOC failure detection & notification.
  • Reduced CSR workload, eliminating unnecessary manual checks
  • Improved data accuracy through system-generated fix suggestions
  • Enhanced operational efficiency with simulation-based issue validation

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