A UK & EU-based specialist distribution company faced inefficiencies due to the lack of a unified portal for managing calls, pension sharing applications, and complaints. Multiple validation checkpoints led to application pile-ups, and manual complaint handling via email and post caused delays. Additionally, internal staff experienced difficulties navigating complex systems, impacting overall productivity.
The company upgraded from SAP R/3 to SAP S4 HANA, enabling real-time processing and improved operational efficiency. The new system integrated with Salesforce CRM to unify customer interactions. A Vendor Onboarding Portal was implemented to automate the onboarding process, while middleware migration to SAP PO and SAP CI streamlined data flow and integration across platforms.
The company struggled with inefficiencies in supply chain and HR processes due to reliance on legacy systems. A lack of real-time data access hindered decision-making, and outdated middleware limited system integration. Additionally, manual HR and logistics workflows resulted in increased application processing times, impacting overall efficiency.
The company adopted SAP S4 HANA, migrating SD, MM, and SuccessFactors to enhance business operations. Middleware interfaces were transitioned from Dell Bhoomi to SAP CI, enabling seamless integration. Custom HR solutions were replaced with SAP SuccessFactors for streamlined management, while Mendix solutions were developed to provide real-time data access via mobile and desktop applications
The company faced difficulties managing multiple business units due to an unstable production environment and slow performance. Legacy tools had limited forecasting capabilities, particularly for small distributors, requiring numerous disaggregation steps. A standardized material planning approach was needed for mid-to-long-term operations.
SAP IBP was implemented to provide advanced tools like segmentation, time series analysis, and outlier corrections, reducing workload for demand planners. The solution facilitated proactive S&OP discussions and improved capacity forecasting for long-term stability. A simplified planning process was established, aligning cross-functional teams to optimize IBP adoption.
The company managed a high-volume, mixed business with over 20,000+ SKUs and numerous suppliers. The existing processes lacked synchronization between demand and supply, making it difficult to respond to market volatility and cost-effectiveness. A standardized approach was needed to enhance agility, efficiency, and long-term scalability.
SAP IBP was deployed to integrate demand and supply planning into a single, user-friendly platform. The solution enabled a smooth transition from custom to standardized processes while identifying and addressing process gaps. The company improved planning flexibility, ensuring a balanced supply chain that met customer and business demands efficiently.
The company faced challenges with multiple ongoing projects alongside a migration project. The demand planning landscape was fragmented across various business units, relying on multiple disconnected platforms. Inefficiencies in timing, data movement, and system inconsistencies resulted in delays and increased costs. A standardized, global business process was required to improve KPI performance, including forecast accuracy and inventory management.
SAP IBP was implemented to create a unified and modern demand planning system. The company successfully transitioned from multiple legacy systems to a single integrated platform, simplifying planning processes and improving efficiency. The migration from custom to standardized processes enabled better inventory control, reducing aging and obsolete stock.
