Contact Us
Eclantiqx
Contact us

Mendix

multi-ethnic-team-collaborating-on-project-in-mode-2025-05-19-08-18-07-utc (1)
Case Study 1

Industry - Financial Services / Corporate Finance

Region – EMEA (Europe, Middle East, and Africa)

Finance Payment Proposal Workflow Automation (F110 Process Automation).....Read More

female-customer-with-owner-in-grocery-store-2025-05-26-11-48-47-utc (1)
Case Study 2

Industry - Manufacturing / Consumer Goods

Region – EMEA

Customer Purchase Order Automation.....Read More

group-of-volunteers-working-in-community-charity-d-2025-01-30-05-36-30-utc (1)
Case Study 3

Industry - Manufacturing / Distribution

Region – EMEA (likely Central/Western Europe)

IDOC Failure Automation.....Read More

Case Study 1

Industry - Financial Services / Corporate Finance

Region – EMEA (Europe, Middle East, and Africa)

Finance Payment Proposal Workflow Automation (F110 Process Automation)

Core takeaways

  • Transitioned from a manual, Excel-based process to an automated workflow using Mendi
  • Improved visibility, audit trails, and efficiency in the finance payment proposal process
  • Eliminated errors, reduced processing time, and enforced approval controls
multi-ethnic-team-collaborating-on-project-in-mode-2025-05-19-08-18-07-utc (1)

Business challenge

The company’s finance team relied on a manual payment proposal process where the Finance Assistant extracted payment details from SAP into Excel and emailed them to the Finance Director for approval. This process had several inefficiencies:

  • Lack of visibility and audit trails.
  • People-driven, non-standardized workflows prone to errors.
  • Time-consuming, manual approval process leading to delays.
  • No control to prevent unauthorized payment runs.

Solution overview

A Mendix-based automated workflow was implemented, transforming the finance payment proposal process. The new solution enabled:

  • Finance Assistants to create payment proposals with supporting documents.
  • Automated workflow initiation, notifying the Finance Director via email.
  • Multi-level approvals with visibility through mobile/desktop applications.
  • Preventing payment execution until final approval, ensuring compliance and control.

Key success metrics

  • Enhanced process visibility with real-time tracking.
  • Improved auditability through digital logs.
  • Standardized workflows, reducing manual errors.
  • Faster processing times, increasing efficiency.
  • Stronger financial control, preventing unauthorized transactions.
Case Study 2

Industry - Manufacturing / Consumer Goods

Region – EMEA

Customer Purchase Order Automation

Core takeaways

  • Automated order management by integrating Mendix with SAP A2X connections.
  • Improved customer visibility, control, and efficiency in purchase order processing.
  • Eliminated manual intervention, reducing errors and processing delays.
female-customer-with-owner-in-grocery-store-2025-05-26-11-48-47-utc (1)

Business challenge

The company’s order processing for Non-B2B and B2B customers was highly manual and inefficient:

  • Non-B2B Customers:
  • Sent purchase orders via email.
  • Customer Service Representatives (CSR) manually created sales orders and scheduled agreements.
  • Delivery confirmations, invoices, and pricing details were shared manually.
  • B2B Customers:
  • Orders sent via EDI triggered IDOCs in SAP, creating sales orders automatically.
  • CSR had limited visibility and manually checked order statuses.

This led to several issues:

  • Lack of visibility in end-to-end order processing.
  • Too many manual touchpoints, increasing error rates.
  • Order cancellations were out of customer control.
  • CSR dependency on multiple teams for issue resolution

Solution overview

The Mendix-based automation streamlined the entire order management process:

  • Customers gained self-service access via the Mendix Application.
  • SAP A2X integration enabled real-time retrieval of customer and order data.
  • Features included:
  • Create/View Purchase Orders
  • Track Order Status & Delivery Updates
  • Cancel Orders (as per supplier guidelines)
  • Manage Returns & Invoices (PDFs)
  • Credit Notes & Payment Integration

Key success metrics

  • Enhanced visibility into order processing for both customers and CSRs.
  • Reduced manual intervention, minimizing errors and delays.
  • Faster issue resolution with automated notifications.
  • Improved customer satisfaction with self-service capabilities.
Case Study 3

Industry - Manufacturing / Distribution

Region – EMEA (likely Central/Western Europe)

IDOC Failure Automation

Core takeaways

  • Implemented Mendix-based automation to streamline IDOC failure management.
  • Eliminated manual CSR intervention, reducing delays and errors.
  • Enhanced visibility and automated issue detection & resolution suggestions.
group-of-volunteers-working-in-community-charity-d-2025-01-30-05-36-30-utc (1)

Business challenge

The existing IDOC failure handling process for B2B customers was highly manual and inefficient:

  • Orders were sent via EDI, triggering SAP IDOCs to create Sales Orders & Scheduling Agreements.
  • If an IDOC failed, CSRs received automated emails in the SAP Inbox (not linked to standard email clients).
  • CSRs manually checked, fixed, and processed IDOCs using BD87, leading to:
  • High manual effort
  • Duplicate notifications across CSRs
  • Limited visibility on missing entries
  • Error-prone data handling

Additionally, SAP S/4 HANA’s Business Partner (BP) model introduced new complexities:

  • Each SOLD TO location had specific CSR ownership.
  • Failure notifications were sent to all CSRs, causing redundant work.
  • CSRs had to manually inspect and resolve up to 100 failed IDOCs at a time.

Solution overview

The Mendix-based solution introduced automated workflows for failure management:

  • IDOC failure notifications were routed to the specific CSR handling the affected SOLD TO location.
  • Existing data in T661W tables were auto-checked, with automated suggestions for missing entries.
  • Simulation mode allowed users to test fixes before applying them.
  • Batch job automation enabled retriggering of failed IDOCs without manual intervention.

Key success metrics

  • Faster resolution time by automating IDOC failure detection & notification.
  • Reduced CSR workload, eliminating unnecessary manual checks
  • Improved data accuracy through system-generated fix suggestions
  • Enhanced operational efficiency with simulation-based issue validation

Whether you’re a startup or an enterprise, we partner with you to co-create solutions that are bold, adaptive, and future-proof.

Get Started

ISO certifications

CMMI Certifications

Services

Industries

Newsletter

Sign up for our newsletter to receive news and articles about the organization.

Facebook-f Instagram Twitter Youtube

Copyright © 2025 Eclatprime, All rights reserved.