The existing Field Service Management system was an internally developed application with significant limitations for modifications. The company struggled with manual ticket flows and notification processes, lacked standardized reporting and monitoring capabilities, and was integrated with non-strategic applications. The single data center solution created reliability concerns, while disparate business workflows and end-of-life architecture hindered operational efficiency and growth potential.
Eclantiqx implemented a comprehensive ServiceNow-based Field Service Management solution that managed the complete lifecycle of Work Orders and Work Order Tasks. The platform automated the creation, qualification, dispatching, and execution of off-site work requests. The solution established robust integration between end client systems and company resources to manage ticket lifecycles and parts dispatch efficiently. Field Engineers were systematically assigned to resolve tickets at customer sites, with appropriate role-based access for work order creation and management.
The education provider faced issues with fragmented systems for managing student admissions, payments, onboarding, and assessments. The legacy application was not scalable, making it difficult to accommodate growing demand. The onboarding process was highly manual, leading to delays, inefficiencies, and a poor student experience. There was a need for a comprehensive solution that could automate workflows, enhance visibility, and improve student interactions.
A centralized web application was implemented to streamline student admissions, assessments, and follow-ups. The system supported multiple user roles, including admission staff, assessment users, and confirmation users. Students could register for onboarding and access a transparent fee structure before making payments. The solution provided customizable dashboards for students and staff, equipped with in-app notifications for seamless communication. The platform was designed for scalability, with future scope for mobile application integration to enhance accessibility.
